FAQs
How Do I Place an Order?
I offer multiple ways to secure ordering method so that you can choose the option that works best for you.
Order online
Placing an order on NewcombsWorld.com is safe, easy, and fast. You can check your order status and make changes every step of the way using the “My Account” page.
Call us
I am available over the phone Mon – Fri: 5PM –9PM CST and Sat-Sun 8AM - 6PM CST. Contact us at (682-232-4745and we'll not only set up the order for you but answer any questions you may have.
Do you offer custom orders?
Yes. I offer custom orders. If the design is 1 already have and you would like done for you there is not an extra charge. If it is another new design, then there will be a $5 charge for me to create that design for you. If you would like multiple designs, they will each be $5 or contact me to work on the fee structure.
How long does it take to do a custom order?
It will take an additional 3-5 days depending on the design. I will keep you updated with timelines if you should order a custom order.
Will there be any delays in receiving my online order?
Due to the impact of COVID-19, associated safety measures and the recent increased order volume, there may be temporary delays beyond our standard shipping times.
If your order says that it is “in process,” it means we are fulfilling your order, and it has not been sent to USPS, FedEX .
Once USPS receives the order, you will receive tracking info. Your order can be tracked in your account page.
Updating Orders Before Shipping
Before an item has shipped, please call or email me at (682) 232-4745 or email us at kristen@newcombsworld.com.
Updating Orders in Transit
Once an item has shipped, a few extra steps are required to make adjustments. Unfortunately, items already in transit cannot be expedited.
USPS
If you have a USPS tracking number, you can update your order through UPS My Choice. This give you the ability to:
- Hold or delay packages
- Deliver to another address
- Delivery on another day
- Schedule a delivery window
Sign for packages online
How Do I know if my order went through?
After your order is completed, you will be sent a confirmation email to the email address provided. Included will be an order number – this is your reference number in case you have any questions about your order. Please review the order summary to confirm your order information is correct and save the email as a receipt of your purchase. If you don’t receive a copy, first check your junk mail and then check My Account or contact us.
Why haven’t I received an email about my order?
There are usually two reasons: you may have an outdated email address on file, or you may have a spam blocker filtering email from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.
What do I do if something on my order is missing or damaged?
Please contact me right away! Click here to view our Returns Policy and instructions.
Pier1 must receive all returns and exchanges, including the replacement of missing or damaged items, within 30 days of the purchase date listed on your receipt.
Why doesn’t USPS recognize my tracking number?
Your tracking number will not be recognized by USPS.com until approximately 24 hours after your order has shipped. This is the time needed for USPS's online tracking system to update. Try tracking your package again the following day and follow it to your front door!